02
Account Responsibility
Users are responsible for maintaining the confidentiality of their account and all activities performed under it.
Please notify Bay Services Ltd immediately if you suspect unauthorized access to your account.
03
Complaints and Service Requests
When submitting complaints or maintenance requests:
Provide accurate and complete information.
Include supporting photos where applicable.
Submit requests only for genuine property-related issues.
Avoid duplicate requests for the same issue.
Knowingly false or misleading submissions may result in delayed service or account restrictions.
04
Respectful Communication
Users must communicate respectfully with Bay Services Ltd staff, service providers, and other users. The following are strictly prohibited:
Abusive or offensive language.
Harassment or discrimination.
Threats or intimidation.
False accusations or misleading information.
05
Billing Information
Billing information displayed in the App is provided for reference only.
Users remain responsible for verifying and paying any applicable charges through the approved payment methods communicated by Bay Services Ltd.
06
Notices and Announcements
Users are encouraged to review notices and announcements regularly.
Bay Services Ltd is not responsible for missed information resulting from failure to read notifications or notices.
07
Proper Use of the App
Users must not:
Attempt unauthorized access to the App or its systems.
Upload malicious software or harmful content.
Use the App for unlawful activities.
Copy, modify, or misuse any part of the App.
Interfere with the normal operation of the App.
08
Privacy
Users should respect the privacy of other residents and must not share confidential information obtained through the App without proper authorization.
09
Service Availability
Bay Services Ltd may temporarily suspend access to the App for maintenance, upgrades, security improvements, or unforeseen technical issues.
We will make reasonable efforts to minimize any disruption.
10
Violations
Failure to comply with these Rules and Regulations may result in:
Warning notices.
Temporary suspension of App access.
Permanent account termination.
Other actions deemed appropriate by Bay Services Ltd.
11
Amendments
Bay Services Ltd reserves the right to update these Rules and Regulations at any time.
The latest version will be available within the App and on the official website.
Material changes will be notified through the App and will become effective after a reasonable notice period.
12
Contact Us
Company
Bay Services Ltd
Address
Bay's Edgewater, NE (N) 12, North Avenue, Gulshan 2, Dhaka 1212, Bangladesh
info@bayservicesltd.com
Phone
+88 01730 020467
Website
https://bayservicesltd.com
13
Thank You
Thank you for helping us maintain a safe, professional, and well-managed community.