01
Introduction
Bay Services Ltd ("Bay Services", "we", "our", or "us") operates the Bay Services mobile application ("App").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App.
By using the App, you agree to the practices described in this Privacy Policy.
02
Data Controller
Company
Bay Services Ltd
Address
Bay's Edgewater, NE (N) 12, North Avenue, Gulshan 2, Dhaka 1212, Bangladesh
info@bayservicesltd.com
03
Information We Collect
Information You Provide
Name.
Email address.
Phone number.
Property and unit information.
Complaint and maintenance request details.
Messages and feedback.
Photos or files attached to service requests.
Information Collected Automatically
Device type.
Operating system.
App version.
Device identifiers.
Usage logs and diagnostic information.
Push notification data.
Information We Do Not Collect
Precise geographic location.
Payment card information.
Bank account information.
The App does not process payments. Billing information is displayed for reference purposes only.
04
How We Use Information
We use information to:
Create and manage accounts.
Authenticate users.
Provide complaint and maintenance services.
Display notices and updates.
Respond to support requests.
Improve App functionality.
Maintain security and prevent misuse.
Comply with legal obligations.
05
Information Sharing
We do not sell personal information. Information may be shared only with:
Authorized Bay Services Ltd personnel.
Property management teams.
Relevant building owners or committees when required.
Trusted service providers supporting App operations.
Government authorities when legally required.
06
Consent
By creating an account and providing personal information, you expressly consent to its collection and processing as described in this Policy.
07
Data Retention
We retain personal information for as long as necessary to provide services and fulfill legal, operational, and regulatory requirements.
When an account is deleted, personal information will be deleted or anonymized within a reasonable period unless retention is required by law.
08
User Rights
Subject to applicable law, users may request:
Access to personal information.
Correction of inaccurate information.
Deletion of personal information.
Restriction of certain processing activities.
Requests may be submitted to info@bayservicesltd.com.
09
Data Security
We implement appropriate technical and organizational measures to safeguard personal information.
However, no system can guarantee absolute security.
10
International Transfers
Information is primarily processed in Bangladesh. Where third-party providers process information outside Bangladesh, appropriate contractual, technical, and organizational safeguards will be implemented before transferring data to third party and outside Bangladesh.
11
Third-Party Services
The App may contain links to third-party websites or services.
Bay Services Ltd is not responsible for the privacy practices of third-party services.
12
Changes to this Policy
We may update this Privacy Policy periodically.
Updated versions will be published within the App and on our website.
Continued use of the App after updates indicates acceptance of the revised Policy.
13
Contact Us
Company
Bay Services Ltd
Address
Bay's Edgewater, NE (N) 12, North Avenue, Gulshan 2, Dhaka 1212, Bangladesh
info@bayservicesltd.com
Phone
+88 01730 020467
Website
https://bayservicesltd.com